Shipping policy
Shipping Policy
Last Updated: [Date]
Thank you for shopping with Al-Raheem Water Pumps. We are committed to delivering your order safely and on time.
Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped.
Shipping Time
Estimated delivery times:
- Within Pakistan: 2–5 business days
- Remote Areas: 5–7 business days
Please note that delivery times are estimates and may vary due to weather, holidays, or courier delays.
Shipping Charges
- Free Shipping on orders over Rs. [Amount].
- A standard shipping fee of Rs. [Amount] applies to orders below the free shipping threshold.
Shipping charges are displayed at checkout before payment.
Order Tracking
Once your order has been shipped, you'll receive a tracking number via email or SMS so you can monitor your delivery.
Delivery
Please ensure your shipping address and contact information are accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect shipping details.
If no one is available to receive the package, the courier may attempt redelivery or contact you for further instructions.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving your package.
Please include:
- Your order number
- Photos of the package and product
- A brief description of the issue
We'll work to resolve the issue as quickly as possible.
Delays
While we strive to deliver orders on time, unexpected delays caused by courier services, weather conditions, or other unforeseen circumstances may occur. We appreciate your patience and understanding.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: Al-RaheemWaterPumps@gmail.com
Phone: +92 03090488094
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM